Advocacy Support & Empowerment
Service Description
Background & Summary Many parents want to advocate for their child’s needs, but the complexity of school policies, legal processes, and educational terminology can make it difficult to know where to start. Meetings with school staff and local authorities can feel intimidating, leaving parents unsure of how to effectively express their concerns or challenge decisions that negatively impact their child’s education. Some common challenges parents face include: Unclear communication – Schools may use technical language or jargon that makes it hard to understand decisions. Feeling unheard – Parents often feel their concerns are dismissed or not taken seriously. Lack of confidence – Many parents find it difficult to speak up in meetings or challenge professionals. Not knowing the legal rights of their child – Understanding ALN (Additional Learning Needs) / SEND (Special Educational Needs & Disabilities) rights can be overwhelming. Confusion about the appeals and complaints process – Parents may not know where to turn if they disagree with a decision. However, parents who are well-informed and confident in advocating for their child can make a real difference in securing the right support. When parents feel empowered, they can work collaboratively with schools, challenge unfair decisions, and ensure their child receives the education they are entitled to. How We Help Our Parent Advocacy & Empowerment Training provides parents with the knowledge, strategies, and confidence to speak up for their child, navigate school systems, and access the right support. We support parents by helping them to: Communicate effectively with schools and local authorities – Learn how to frame concerns clearly, ask the right questions, and build constructive relationships with educators. Understand and challenge decisions – Gain insights into education policies, legal rights, and the steps to take if a school decision negatively impacts your child. Build confidence in attending meetings and negotiations – Prepare for school meetings, ensure your voice is heard, and advocate for the right support. Navigate appeals and complaints processes – Understand how to challenge decisions, write formal letters, and access independent support if needed. Prepare for key meetings (such as IDP or EHCP discussions) – Learn what to bring, what to ask, and how to ensure your child’s needs are fully considered. Access external support and legal guidance – Connect with advocacy services,
Contact Details
71-75 Shelton Street, London, UK
07902 810458
info@williamsconsultancygroup.com
Cancellation Policy JLW Consultancy – Booking Policy This policy explains how bookings, payments, cancellations, and rescheduling work for services provided by JLW Consultancy. By booking with us, you agree to the terms outlined below. 1. Making a Booking • All bookings must be made through our online booking system or by contacting JLW Consultancy directly. • Bookings are confirmed only once payment (or deposit, where applicable) has been received. • You will receive a confirmation email with details of your booking. 2. Payment • Full payment is required at the time of booking unless otherwise agreed in writing. • Payments are processed securely through our website. • Schools and organisations may request invoicing arrangements, subject to approval. 3. Cancellations by Clients • Cancellations made 7 or more days before the session will receive a full refund. • Cancellations made 3–6 days before the session will receive a 50% refund. • Cancellations made less than 48 hours before the session are non-refundable. 4. Rescheduling • You may reschedule your booking up to 48 hours before the session without charge. • Requests made less than 48 hours before will be treated as a cancellation. 5. No-Shows & Late Attendance • If you do not attend your session without notice, no refund will be given. • If you arrive late, the session will still end at the scheduled time. 6. Cancellations by JLW Consultancy • In the rare event that JLW Consultancy needs to cancel or reschedule, you will be offered either: • A full refund, or • An alternative date/time for your session. 7. Safeguarding & Conduct • When working with families and children, safeguarding is our highest priority. Parents/carers must be present for all sessions with children. • We reserve the right to refuse or end a session if conduct is inappropriate. 8. Liability • JLW Consultancy is not liable for any indirect loss, costs, or expenses arising from cancellations, rescheduling, or technical issues beyond our control.
