Legal & Policy Advice
Clear advice on education law and policy to help parents secure the support their child deserves
Service Description
Navigating the legal side of education can feel overwhelming. Many parents are unsure of their rights, what their child is legally entitled to, or how to challenge decisions made by schools and local authorities. Policies around ALN (Additional Learning Needs) in Wales and SEND (Special Educational Needs and Disabilities) in England vary widely, making it difficult to know how to access the right services and support. Without clear guidance, children risk missing out on the educational accommodations, interventions, and opportunities they are entitled to. At JLW Consultancy, our Legal & Policy Advice Service helps parents make sense of complex education law and policy. We provide expert advice to ensure you understand your child’s rights and know how to take effective action when needed. We support families by: • Explaining ALN and SEND legislation — breaking down what the law means for your child. • Clarifying school and local authority responsibilities — so you know exactly who is accountable. • Advising on complaints, appeals, and dispute resolution — including mediation, tribunals, and ombudsman processes. • Guiding families through assessments and support requests — such as EHCPs in England and IDPs in Wales. • Ensuring parents feel confident in challenging unfair treatment — from discrimination to inappropriate exclusions. Frequently Asked Questions • What are my rights as a parent? You have the right to request assessments, access records, and advocate for appropriate support. • How can I appeal a school’s decision? You may file a complaint, request mediation, or escalate to the local authority or tribunal. • What are the legal requirements for SEN support? Schools must follow statutory guidance — the ALN Code (Wales) or SEND Code of Practice (England). • Can schools legally deny support? They must provide reasonable accommodations. If denied, you can challenge the decision. • What if my child is excluded unfairly? Schools must follow due process, and you have the right to appeal exclusions. • Are there laws protecting children with disabilities? Yes — the Equality Act 2010 protects children from discrimination and ensures equal access to education. • Can I request a review of my child’s plan? Yes — parents can request formal reviews of EHCPs, IDPs, and other plans to ensure provision remains appropriate.
Contact Details
07902 810458
info@williamsconsultancygroup.com
71-75 Shelton Street, London, UK
Cancellation Policy JLW Consultancy – Booking Policy This policy explains how bookings, payments, cancellations, and rescheduling work for services provided by JLW Consultancy. By booking with us, you agree to the terms outlined below. 1. Making a Booking • All bookings must be made through our online booking system or by contacting JLW Consultancy directly. • Bookings are confirmed only once payment (or deposit, where applicable) has been received. • You will receive a confirmation email with details of your booking. 2. Payment • Full payment is required at the time of booking unless otherwise agreed in writing. • Payments are processed securely through our website. • Schools and organisations may request invoicing arrangements, subject to approval. 3. Cancellations by Clients • Cancellations made 7 or more days before the session will receive a full refund. • Cancellations made 3–6 days before the session will receive a 50% refund. • Cancellations made less than 48 hours before the session are non-refundable. 4. Rescheduling • You may reschedule your booking up to 48 hours before the session without charge. • Requests made less than 48 hours before will be treated as a cancellation. 5. No-Shows & Late Attendance • If you do not attend your session without notice, no refund will be given. • If you arrive late, the session will still end at the scheduled time. 6. Cancellations by JLW Consultancy • In the rare event that JLW Consultancy needs to cancel or reschedule, you will be offered either: • A full refund, or • An alternative date/time for your session. 7. Safeguarding & Conduct • When working with families and children, safeguarding is our highest priority. Parents/carers must be present for all sessions with children. • We reserve the right to refuse or end a session if conduct is inappropriate. 8. Liability • JLW Consultancy is not liable for any indirect loss, costs, or expenses arising from cancellations, rescheduling, or technical issues beyond our control.
